Many major MMO companies have huge customer service departments full of temporary $10/hr employees. Having once been one of those employees, I have nothing but respect for the work that is done there. That being said, there are lot of blow ups associated with greenhorn CSRs.
Alan Crosby, now producer of EQ2, once Global Director of …
Recently I posted about my involuntary departure from The Nethernet as its Community Manager. As Celine Dion sings, “my heart will go on” for the wonderful community and people there.
Today, I’d like to introduce you to my current company and project – Veil Entertainment’s Rise & Ruin.
Rise & Ruin is a Trading Card Game …
As you may have heard, I no longer have the privilege of serving as your Community Mananger. There are too many players to thank for making my time as your CM such a pleasure, so to everyone who I had the chance of getting to know, and those who I had yet to meet, thank …
Bart Stewart over at Gamasutra recently wrote a short essay called “Game Development as Customer Satisfaction.” Throughout the essay he stresses that the MMO game genre requires companies to build a business model around making a case for continued play constantly, not just at purchase and not just around releases and updates. Stewart also steps …
In my humble opinion there is really no such thing as a “problem player.” If a person is genuinely interested in playing your game they can be engaged, if you’re willing to engage them, and their unsavory behaviors or actions rectified.
Early on in PMOG, we had a number of players who saw a gaping …
Not too long ago, I received a message from a player regarding some community relations faux pas Starbucks (and other companies) had encountered with residents and expatriates of Taiwan. Over a year ago when PMOG went live with a huge amount of fanfare and international press, many residents of Taiwan politely wrote in to inform me that the designation …