In my humble opinion there is really no such thing as a “problem player.” If a person is genuinely interested in playing your game they can be engaged, if you’re willing to engage them, and their unsavory behaviors or actions rectified.
Early on in PMOG, we had a number of players who saw a gaping flaw in our design — namely we awarded our currency, which served as both money and experience, for visiting unique domains. Players quickly created scripts, used “drinky-drinky birds,” and other methods to exploit the system. Unfortunately, suggested daily hard caps set above humanly possible numbers were rejected by the development team. And so, my only defense against this behavior was to use our suspects list, which flagged players that were most likely cheating, and my wits to compel problem players to stop exploiting and to come back from the dark side.
I was able to convert a number of players through varying degrees of conversation. Some players just wanted to know we knew of the issue and were planning to do something about. Others were thwarted just by letting them know I knew what they were up to. And still others required their accounts to be suspended for a period of time to let them know was serious about the behavior being unwanted.
One of these initial “problem players” became one of my top moderators. By inviting him on my team he talked his friends who were also cheating into stopping and eventually set a great, humorous tone in our community.
At ION 2008, a number of prolific community managers discussed this topic and others. Katie Postma of the late Myst Online: Uru Live said, “You can convert them!” I completely agree; it just takes a lot of patience and being willing to make some friends and possibly some enemies.
As a avid nethernetter i see merit in all that lends to quality gaming,including coaxing and cajoling errant players to more closely follow the guidelines intended and the spirit engendered by the game experience.i recently came under fire for a lowbrow humour response.i fixed as ould by posting a open apology on my d4q1 profile, and messaging a few people that i am certain were offended.
continual attention to details and issues i do not fully understand are a necessity to quality gaming experiences.
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